FAQs

Orders & Returns

How do I place an Order?

Once you have finished adding items to your cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the checkout process.

How Can I Cancel Or Change My Order?

Yes. Cancellations must be made within 12 hours of order placement. Send us an email within 12 hours and let us know the reason why you wish to cancel your order.
All refunds will be processed within 24-48 hours before the fund reflects on the customer’s bank account.

Do I need an account to place an order?

No, you don’t need an account to place an order.

How Can I Return a Product?

No worries! Please check our Return Policy. If you have any additional question, please contact us and we’ll help guide you through the process to send the item back.

Payment

What Payment Methods Are Accepted?

We accept Credit Cards, Debit Cards, PayPal, and Bank Transfer (through PayPal).

Is Buying On-Line Safe?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the checkout process. For more information on how we secure and use your information, please consult our Privacy Policy.

Shipping

Do You Ship Internationally?

We offer international shipping options except in some countries – no matter where you are, you can buy from us!

How Long Will It Take To Get My Package?

The Epic Malinois partners with global merchants and artisans in order to provide you the best prices and the most interesting products.
This means that your order is shipped from global areas such as Germany, USA, Thailand, Tibet, China, India, etc.

Because we ship directly from our partners in these countries, your item may take 3-10 business days to arrive. Please do not panic if it does not show up immediately, it’s on its way 🐶